THANK YOU FOR VISITING AND SHOPPING AT WWW.HIBISCUSBEAUTY.PAGE. THE FOLLOWING ARE THE TERMS AND CONDITIONS THAT CONSTITUTE OUR SHIPPING POLICY
We ship all across Asia including:
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a shipment confirmation email once your order has been shipped, containing your tracking number (s). The tracking number will be active within 24 hours. Click HERE to track your order.
DOMESTIC ORDERS (JAPAN)
Shipment Processing Time
All orders are processed and shipped within 24 hours, provided the transaction is complete. Orders are not shipped on Sundays or national holidays including but not limited to Christmas Day, Boxing Day, New Years Eve, New Years Day and Boxing Day.If ever we are experiencing a high volume of orders, shipments may be delayed. Please Allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates and Estimates
Domestic orders over ¥7,500 will have free shipping. Orders under ¥7,500 will be charged for shipping depending on your chosen delivery method and location. For example Cash on Delivery (COD) has a ¥550 charge added on delivery. Shipping charges for your order will be calculated and displayed at checkout.
Shipment Delivery Times
Domestic orders usually take 2-4 business days to be delivered to you and we ship within 24 hours. *Delivery delays can occasionally occur, particularly in the event of a typhoon or other types of severe seasonal weather phenomenon. **Up to 5Kg
Shipment Processing Time
All international orders take 2 business days to be processed and shipped, provided the transaction is complete. Orders are not shipped on Sundays or national holidays, including but not limited to Christmas Day, Boxing Day, New Years Eve, New Years Day and Boxing Day.If ever we are experiencing a high volume of orders, shipments may be delayed. Please Allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.International orders vary depending on your location, shipment method and other factors.Shipping charges for international orders will be calculated and displayed at checkout.
We accept secure payments from debit or credit cards- American Express, VISA, Mastercard, as well as payments made by Shop Pay, PayPal, Apple Pay and Google Pay.
We also accept offline payments such as Cash on Delivery and Konbini ie FamilyMart, 7Eleven, Lawson and Mini Stop.
Cash on Delivery (COD) is only available in Japan. You will be charged ¥550 extra for this service.
You can select your preferred payment method at checkout.
Note: Due to the state of emergency, we are currently no longer accepting COD or Konbini payments. We will update our customers once these types of payment are reinstated.
HOW DOES CASH ON DELIVERY WORK?
On check select the COD method. Your order will be sent to your desired address, on arrival you pay the order total plus the ¥550 delivery charge.
HOW DOES KONBINI PAY WORK?
My DISCOUNT CODE DIDN'T WORK
Firstly, check that you are entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if your item is in a sale or in a certain category the discount may not be valid on this product. If it is still not working, please email us at email@example.com and out team will be able to advise you further.
CAN I USE MORE THAN ONE PROMOTIONAL CODE ON MY ORDER?
No, you can only use on promotional discount code per order.
EXPERIENCING PROBLEMS PAYING?
Oh no! Please try an alternative payment method or contact us firstname.lastname@example.org one of our customer service representatives will help you as soon as they can!
CAN YOU TELL ME MORE INFORMATION ABOUT YOUR PRODUCTS?
we work hard to include as much information about out products in our product descriptions on the product page, however if there is something you would like to know please contact us at email@example.com.
WHY CAN'T I FIND AN ITEM THAT I'VE SEEN ADVERTISED?
We try to only advertise products available on our website at the time, however sometimes this isn't always possible- if there is something you see advertised and it isn't in stock yet please feel free to email us for more information. We will always try and help.
HOW CAN I FIND OUT IF YOU WILL BE GETTING MORE STOCK OF A PRODUCT I WANT?
Due to high demand, some of the items on our website do sell out very quickly! However, its worth checking back as the site is regularly updated. You can also sign up to receive a product notification when your favourite items are available again! We include the option to sign up for back in stock notifications on all our sold out products.
HOW DO I FIND OUT WHAT INGREDIENTS ARE IN YOUR PRODUCTS?
We try and feature this on all our product pages, if we have missed any or you would like more information please contact us at firstname.lastname@example.org.
If you can't remember your password, we'll need to reset it for you. Simply click here to changed it. HOW CAN I ACCESS MY WISHLIST?
To access your wishlist, please click this here..
IS MY PERSONAL INFORMATION KEPT PRIVATE?
HOW CAN I REMOVE MY PERSONAL INFORMATION FROM YOUR DATABASE?
If you would like all your private information to be removed from our Hibiscus Beauty database, please email us at sales @hibiscusbeauty.page.
HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTERS?
Click unsubscribe at the bottom of any newsletter or email you receive from us. Alternatively email us at email@example.com and we can remove your information from the customer subscription list.
Your order should arrive witihin the time frame of your chosen delivery method, which you can double check in your order confirmation email. You should also receive a tracking number in this email, check this for any delivery updates. Click HERE to track your order. Please note: Your tracking number (s) become active within 24 hours of your order being shipped.
CAN I CANCEL MY ORDER?
Once you have placed an order with us, our team work hard to make sure we are promptly starting to pack and process your order. After one hour, we are unable to interfere with this process. You have one hour from the time your order was placed to cancel your order. If you are unhappy with your item (s) or no longer require them, you are welcome to send them back to us using our Returns Service, for a full refund within 30 days of receipt.
CAN I AMEND MY ORDER ONCE IT HAS BEEN PLACED?
Once you have placed an order with us, our team work hard to make sure we are promptly starting to pack and process your order. After one hour, we are unable to interfere with this process. You have one hour from the time your order was placed to make any amendments to your order via your account. If you are unhappy with your item (s) or no longer require them, you are welcome to send them back to us using our Returns Service, for a full refund within 30 days of receipt.
WHAT CAN I DO IF MY ORDER IS GOING TO THE WRONG ADRESS?
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. if you still cannot find the email, please log in to your account to check that your order was initially processed, and if you are still having problems please contact us at sales @hibiscusbeauty.page.
If your order is processed by a payment method such as PayPal and your payment is pending, your order will not be processed until the payment is complete.
WHAT SHOULD I DO IF MY ORDER IS MISSING?
If you are in Japan and have not received your order within the allotted delivery time frame, please notify us by email (firstname.lastname@example.org) within 7 business days of the date on which you ordered the products. After this time has elapsed, Hibiscus Beauty reserves the right to decide whether or not to send replacement item(s) to you.For international customers please notify us by email within 21 business days of the date on which you ordered the products. After this time has elapsed, Hibiscus Beauty reserves the right to decide whether or not to send replacement item(s) to you.
WHAT DO I DO IF I HAVE RECEIVED THE WRONG ITEM?
If you have received the wrong item in your order and you are a domestic customer, please return it using our returns service. If you want to replace the item, please contact us at email@example.com, a member of our customer service team will help you further. If you are an international customer, please contact us at firstname.lastname@example.org, we will be able to advise you further on the next steps.
THERE IS AN ITEM MISSING FROM MY ORDER, WHAT SHOULD I DO?
If you have receive your order and an item is missing, please check your emails including the spam/junk folders to see if you have received an out of stock notice form us. If you haven't received this please email us at email@example.com, a member of our customer service team will assist you further.
I PURCHASED AN ITEM ON PRE-ORDER, WHEN WILL IT ARRIVE?
If you have purchased a product with us on pre-order, we will always state the date that your item will be shipped on the product page. This will also be repeated at checkout. please allow 3-5 business days for your item to arrive after the dispatch date. If 5 days have elapsed after the proposed dispatch date please contact us at firstname.lastname@example.org.
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