GENERAL RETURNS POLICY

Returns, Exchanges & Refunds

HIBISCUSBEAUTY is pleased to offer the highest standard of customer service.

We will gladly accept returns for HIBISCUSBEAUTY.PAGE products within 30 days from the delivery date in unused, unopened, original packaging.


Our return policy only extends to up to 30 days from the original delivery date. If your return is at 31 days or past, we unfortunately can no longer accept your product.

To be eligible for a return, your item must be unused, unopened and in the original packaging. We strongly suggest taking photos of your items upon delivery if the item or box was received damaged or opened. To complete your return, proof of purchase and invoice with products from the order displayed. 

Items that are considered to be acceptable returns:

- Shipped items received that are not the colour based on produced invoice
- Shipped items received that are the wrong quantity based on produced invoice
- Shipped items received that are the wrong length based on produced invoice.
- Items that are unopened, unused in original packaging. 

Non-acceptable returns include:

- Opened packaging/products
- Used packaging/products
- Tampered packaging/products
-Hair products/chemicals (unless wrong item sent)
-Hair Accessories (unless wrong item sent)
-Hair Tools (unless wrong item sent)
-Eyelashes (unless wrong item sent)
Gift cards are non-refundable. 

How to Refund Your Product :

In the event that you would like to return a product, please visit the returns centre HERE, and follow the instructions.
Please make sure that returns@hibiscusbeauty.page is not considered spam, so that you receive notification in a timely manner. 

Shipping A Return

The cost of return shipping will either be processed in a separate invoice or based on the return issue may be deducted from your refund amount if you choose to use Yamato Transport. Please make sure that HIBISCUSBEAUTY (returns@hibiscusbeauty.page) is not considered spam, so that you receive notification in a timely manner.

You may use other companies to ship your return, but you MUST supply HIBISCUSBEAUTY with appropriate tracking information and company name. Please email return tracking information to returns@hibiscusbeauty.page

With returns that are based on shipping error (defined below), HIBISCUSBEAUTY will absorb the shipping fee and returns will be shipped by Yamato Transport or Japan Post.

Alternatively, we can support you with the returns process, if you can give us a date a time when you will be home to collect the order you would like to return.

Processing Shipping Refunds

Shipping refunds are not guaranteed. Refunds for shipping is based on the discretion of HIBISCUSBEAUTY. In some cases, depending on the nature of return/exchange shipping will be refunded if error was made by HIBISCUSBEAUTY
*Customer is responsible for shipping cost of unwanted merchandise, our company can issue return label via email or customer has right to purchase from other shipping company.*
• SHIPPING COST will be "APPLIED" for free/free ground shipping

Once your return is received and inspected, an email will be sent to notify you that we have received your returned item and verify return shipping information. Based on the return issue You will also be notified of the approval or rejection of your refund. You may incur a 20-50% restocking fee on any returns based on product conditions. All returns and exchanges can be rejected if inspection has shown signs of damages/use that were not communicated or created by shipping and handling. Returns cannot be made to any other form of payment besides the original form. If you are approved, then your refund will be processed and a credit will automatically be applied to original method of payment within 3-5 business days. If the length of your return is extended past the 3-5 business day period, please contact your financial institution first before notifying us.

Late or Missing Refunds

If your accepted and processed return has not been received after the 3-5 business day period, please contact your financial institution first. Business days do not include the Saturday and Sunday period. After contacting your financial institution to acquire the status of your refund, please feel free to contact us because it may be a different issue. Contact us at: returns@hibiscusbeauty.page with ORDER # & Refund in Subject line so it may directed to the correct personnel. This is important as your refund issue may be lost in our corporate email otherwise.

Issue with Order

Any issue with order is to be made within two to three business days of receiving order. We handle numerous orders and may not be able to recollect order ,if reported after the given time window. If not notified within specific time frame, we reserve the right to deny claim or honour any information after that date. We strongly suggest taking photos/images of items received and invoice to support claim. HIBISCUSBEAUTY reserves the right to honour/dishonour claim without credible information to support claim.

Canceling An Order

Although we accept returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.
Once an order has been submitted, we offer services that allow you to modify or cancel your order if needed within one hour of the order being placed. You can utilize these features by creating a Hibiscus Beauty Account. Any edit or cancellation must be completed before your order has been processed ie within one hour from placing your order.

Sale Items

All sale items are considered FINAL SALE. No sale items can be returned or exchanged for any reason.

Exchanges

Exchanges are primarily accepted for defective/damaged item or shipping error. Shipping error is defined as shipping out the WRONG product or WRONG quantity. If you would like to exchange for colour or brand type, the above refund policy applies as far as standard of the product at the point of return. If this happens to be the case, please email: returns@hibiscusbeauty.page.

*The customer is responsible for shipping cost for processing exchange. Shipping fees will only be waived if an error was made by HIBISCUSBEAUTY.

ABOUT HIBISCUS BEAUTY

Hibiscus Beauty is owned and controlled by: 合同会社ハイビスカスビューティ(Hibiscus Beauty LLC).
Corporate Registration Number: 4021003009122